By purchasing, activating or using a TagLink product or using our website, you agree to these terms.

Who we are

TagLink is a trading name of Orange Feather Ltd, a company registered in England and Wales under company number 14263776.

General enquiries: hello@taglink.co.uk
Orders and returns: returns@taglink.co.uk

TagLink products and service

TagLink provides physical QR tags and stickers together with a digital notification service designed to help lost belongings find their way back to their owners.

When a TagLink is activated, its QR code is connected to the email address provided by the owner.

If someone finds the item, they can scan the QR code and send a message through the TagLink return system. That message is then routed to the email address associated with the TagLink.

TagLink is not a GPS or location-tracking service and we cannot guarantee that a lost item will be found or returned.

Placing an order

Retail purchases are currently processed securely through Stripe.

When placing an order, you are responsible for providing accurate:

• contact information

• delivery information

• product choices

• personalisation or engraving details

Prices shown at checkout are the prices applicable to that order, including any delivery charge shown before payment.

If we are unable to fulfil an order, there is an obvious pricing or product error, or we need further information from you before production, we may contact you and, where necessary, cancel and refund the order.

Personalised and custom products

Many TagLink products are personalised or engraved specifically for the customer.

Please check any names, initials, wording, logos or other personalisation carefully before submitting your order.

We are not responsible for errors in personalisation information supplied by the customer.

Where you provide a business, club, school or other organisation's logo or branding, you confirm that you have the appropriate authority or permission for us to reproduce it for the purpose of fulfilling your order.

We may decline personalisation that we reasonably believe is unlawful, offensive, misleading or infringes another person's rights.

Delivery, cancellations and returns

Delivery times, charges, international delivery, cancellations, returns and refunds are explained in our Delivery & Returns Policy.

Personalised or custom-made products cannot normally be cancelled or returned simply because you have changed your mind once personalisation has begun.

This does not affect your statutory rights if a product is faulty, damaged, incorrectly supplied or not as described. UK online customers also have statutory cancellation rights for most non-personalised goods.

Activating your TagLink

You are responsible for providing an accurate email address when activating your TagLink.

You should ensure that:

• your activation details remain current

• you can access the email account associated with the TagLink

• you check messages relating to found items

• you contact us if the email address associated with the TagLink needs to be changed

Where a TagLink is used on a child's belongings, it should be activated and managed using the details of a parent, guardian or other responsible adult.

Using the lost-and-found service

TagLink is intended to provide a simple communication route between the finder of an item and its owner.

Users must not use the service:

• unlawfully

• fraudulently

• to send abusive, threatening or inappropriate messages

• to impersonate another person

• to misuse another person's TagLink

We may restrict or deactivate access where we reasonably believe the service is being misused.

Finders and return arrangements

Information supplied by a finder is provided voluntarily and is passed through the TagLink service to help arrange the return of an item.

TagLink does not verify the identity of finders or owners and is not a party to arrangements made between them.

Users should exercise reasonable care when arranging collection, delivery or return of an item and should avoid sharing more personal information than is necessary.

Service availability

We aim to provide a reliable notification service, but uninterrupted availability cannot be guaranteed.

The service may occasionally be unavailable because of maintenance, technical issues, third-party service interruptions or changes required to operate TagLink.

We may update, improve or modify the service from time to time.

If the TagLink digital notification service were ever discontinued, the QR-based messaging functionality may no longer operate.

Business, club and volume orders

Business, club and other volume orders may be supplied under a separate quotation or agreed order specification covering matters such as:

• quantity

• branding

• pricing

• packaging

• delivery

• production timescales

Where specific terms are agreed in writing for an individual business or volume order, those agreed terms will apply to that order where they differ from these general Terms of Use.

Intellectual property

The TagLink name, branding, website content, product designs and associated materials belong to Orange Feather Ltd or are used with appropriate permission.

They may not be copied, reproduced or used commercially without permission.

Customers and organisations retain ownership of logos or artwork they provide to us and grant TagLink permission to reproduce that material as necessary to fulfil the relevant order.

Liability

TagLink provides a tool intended to improve the chances of a lost item being reunited with its owner.

We cannot guarantee:

• that an item will be found

• that a finder will scan the TagLink

• that a finder will contact the owner

• that a finder will return an item

• the accuracy of information submitted by third parties

Nothing in these terms excludes or limits any liability that cannot legally be excluded, including liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or your statutory consumer rights.

If you are purchasing as a consumer, these terms do not affect the rights given to you by law. Consumer contract terms must remain fair and transparent and cannot remove statutory protections.

Privacy

Personal information is handled in accordance with our Privacy Policy.

This includes information used for activation, finder messages, orders and enquiries.

Changes to these terms

We may update these Terms of Use as TagLink develops or where our products, services or legal requirements change.

The latest version will always be published on this page.

Changes will not remove statutory rights relating to orders already placed.

Governing law

These terms are governed by the laws of England and Wales.

If you are a consumer, you also retain any mandatory legal protections that apply to you based on where you live.

Company details

Orange Feather Ltd trading as TagLink
Registered in England & Wales
Company number: 14263776
Registered office: 192 Guildford Road, Lightwater, Surrey, GU18 5RL (United Kingdom)
Email: hello@taglink.co.uk