We want to get your TagLink products to you as quickly and simply as possible.

UK delivery

Standard UK delivery is free on the retail products where free delivery is shown at checkout, including our Single Tags, Family Packs, Smart ID Sticker Packs and Essentials Packs.

We currently use Royal Mail standard delivery for most UK orders.

Typical dispatch times are:

Personalised metal TagLinks
Usually dispatched within 3–5 working days.

Smart ID Sticker Packs
Usually dispatched by the next working day.

Essentials Packs
Usually dispatched by the next working day.

Dispatch times are estimates and may occasionally be longer during particularly busy periods or where an order requires additional personalisation.

Delivery time begins after your order has been dispatched.

Business and volume orders

Delivery charges for business, club and other volume orders are confirmed as part of your quotation.

Timescales will also be agreed with you before your order is placed, particularly where custom branding, larger quantities or special packaging are required.

International delivery

We can ship TagLink products internationally.

International delivery charges will be confirmed before your order is completed and will depend on the destination, order size and delivery method.

International orders are normally sent using Royal Mail tracked international delivery or DHL, depending on the destination and most appropriate service.

International delivery times vary by country and may be affected by customs processing.

Customs, duties and local taxes

International orders may be subject to import VAT, customs duties, taxes or handling charges imposed by the destination country.

Where possible, we will make delivery costs clear before your order is placed. Unless we specifically confirm otherwise, any local customs duties, import taxes or handling charges imposed after dispatch are the responsibility of the recipient.

These charges are determined by local authorities and are outside TagLink's control.

Changing or cancelling an order

Made a mistake or need to change something?

Contact us as soon as possible at returns@taglink.co.uk.

We will always try to accommodate changes before your order enters production or is dispatched.

For personalised products, once engraving or personalisation has started, we may no longer be able to change or cancel the order.

Personalised TagLinks

Many TagLink metal products are engraved or personalised specifically for you.

Where a product has been personalised or made to your specification, it cannot normally be returned or cancelled simply because you have changed your mind once personalisation has begun.

This does not affect your statutory rights.

If your TagLink arrives faulty, damaged, incorrectly personalised by us or materially different from what you ordered, contact us and we will put it right.

Non-personalised products

For non-personalised products purchased online, including Smart ID Sticker Packs, UK consumers normally have the right to change their mind.

You can tell us that you wish to cancel within 14 days of receiving your order.

You then have a further 14 days to return the goods.

Please contact returns@taglink.co.uk before returning anything so we can provide the appropriate return details.

Unless the product is faulty, damaged or incorrect, you will be responsible for the cost of returning it to us.

Please take reasonable care of returned products. We may make an appropriate deduction from a refund where an item has been used or handled beyond what would reasonably be necessary to inspect it.

Faulty, damaged or incorrect orders

If something is wrong with your order, please tell us.

Contact:

returns@taglink.co.uk

Please include:

• your name

• order email address

• order number, if available

• a brief description of the issue

• a photograph where this helps us understand the problem

Where a product is faulty, damaged, incorrectly personalised by us or not as described, we will arrange an appropriate replacement, repair or refund in accordance with your consumer rights.

Personalised products are still protected by these rights. The personalised-goods exception applies to change-of-mind cancellations, not faulty or incorrectly supplied products.

Refunds

Where a refund is due, we will normally issue it to the original payment method.

For eligible change-of-mind returns, refunds will be processed once the returned goods have been received, or once you provide appropriate evidence that they have been sent back.

We aim to process refunds promptly and within the applicable legal time limits.